Ticket Terms & Conditions

Tickets

1.1 No refunds other than the cancellation of show. This ticket is non–transferable.

1.2 Artist line up and billed attractions may be subject to change.

1.3 In order to facilitate the security, safety and comfort of all guests the Licensee reserves the right to refuse admission and refund the ticket value.

1.4 Admission is at Ticket Holders own risk. The organizers will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons.

1.5 This ticket is only valid when purchased from official agents. Tickets bought from other sources will be refused admission.

1.6 A condition of sale is ticket holders to not film or sound record for t.v, video, dvd, webcast and other private or public use.

1.7 Acceptance of an order placed by you is subject to the condition that tickets are available for the performance selected by you.

1.8 No order will be accepted until we have received full payment for the cost of the tickets plus booking charges where applicable, postage and VAT (if applicable).

1.9 Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, or details of the event are significantly changed after an order has been placed (significant changes being a change of headline act, venue or show time).

1.10 If an event is cancelled by the organiser/promoter, we will notify you by phone, email or in writing (using the details you provided us with at the time of ordering) and the face value of the ticket will be refunded.

1.11 If an event is moved to another date we will notify you by phone, email or in writing (using the details you provided us with at the time of ordering) and advise you of the rescheduled event. Tickets' will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 3 days after notification of the change (whichever is later) unless otherwise notified.

2. Price and Dispatch

2.1 Tickets will be dispatched to the address given when the order is placed, within 14 days of clearance of funds.

2.2 Customers are advised to check their purchase upon receipt and inform us of any errors as soon as possible.

2.3 It is the responsibility of the customer to inform us of any change of address, both before and after the receipt of goods.

2.4 No duplicate tickets will be issued to replace lost or stolen tickets.

2.5 We will not be responsible for failure of any delivery services employed to deliver on time.

3. Performances

3.1 The right to refuse admission to an event is reserved by the promoter and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.

3.2 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of being or appearing to be under age*, declining to be searched, abusive, threatening, drunken or other anti-social behavior (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

*Events and tickets where the age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket that you are booking and carry proof of age if appropriate.

4. Liability

4.1 In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.

4.2 We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website.

4.3 We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.

4.4 Whilst every care is taken to ensure tickets or other goods or services ordered by you arrive on time at the agreed destination, we do not accept liability for loss or damage that is caused by any event or circumstances beyond our reasonable control.

4.5 To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

5. Special Circumstances

5.1 When ordering tickets online, the website will not prevent you from buying tickets for two different performances at the same time.

5.2 Seating is limited and those who attend will be seated on a first come first to obtain a seat, others may have to stand.

5.3 We reserve the right to provide seats other than those specified from the seats issued to you to the same or higher value.

5.4 Children under two years of age will not be admitted to the Performance unless it is identified as a 'children show'. However we reserve the right at our absolute discretion to direct you to remove a child under your supervision from a Performance where the child is causing disturbance or annoyance to others including the performers.

6. Privacy

6.1 By entering and using our website, you consent to the collection, use and retention of your personal information.

(i) Information about you including you name, address, telephone number, email address and credit/debit card details is recorded on a computer database controlled by Nochex. The information is needed to process the transaction and fulfill your order and any subsequent problems or disputes.

(ii) We may disclose your information (but not credit/debit card details) to third parties on occasion but only for the purpose of completing your transaction with us.

(iii) We do not sell, rent or trade your personal information to third parties for marketing purposes.

7. Use of our Website

7.1 We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.

7.2 We will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit/debit card by someone not authorised to do so.

7.3 Payment company transaction's uses industry standard encryption software and a secure server to ensure the safety of orders placed on our website. No one can access any information sent by you as long as it is sent using the secure pages. Therefore you must only send your credit/debit card details where asked for on our website and you must not send credit/debit card details by standard email.

8. Invalidity

8.1 If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9. No Waiver

9.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.

10. Governing Law

10.1 These Terms and Conditions and our agreement with you under them shall be governed by English Law, and we agree to submit to the exclusive jurisdictions of the English Court for the determination of any dispute between us.

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